Shipping policy

Please note that international orders may be subject to customs duties, taxes, and import fees in the destination country. These charges are not included in your order total and are the full responsibility of the recipient.

We are unable to predict or control these charges, as they are determined by your local customs authority. We recommend contacting your local customs office for more information before placing your order.  If the parcel is returned to us due to non delivery, we will refund the item(s) but not the original shipping cost and a deduction will be made to cover your return postage costs, DHL Storage fee's and the DHL processing fee. 

 

Refused Shipments & Unpaid Customs Charges

For international orders, any applicable customs duties, taxes, import fees, and clearance charges are the responsibility of the customer unless otherwise stated at checkout.

If a customer refuses delivery, declines to pay customs charges, or requests that a shipment be returned after dispatch, The NAP Co. is unable to issue a refund where:

• The parcel is abandoned, destroyed, or disposed of by the carrier or customs authority.

• Return shipping costs, customs charges, duties, taxes, storage fees, or re-import fees exceed the value of the goods.

• The parcel cannot be successfully returned to us.

Where a refused shipment is returned to The NAP Co., any refund issued will be less all costs incurred by The NAP Co., including but not limited to:

• Original shipping charges

• Return shipping charges

• Customs duties and taxes

• Re-import fees

• Storage or handling fees charged by the carrier

These deductions may result in a partial refund or, in some cases, no refund being available.

Customers who initiate a chargeback due to refusal to pay customs duties, taxes, or import fees that were clearly disclosed prior to purchase may have the chargeback disputed with supporting evidence, including our website policies, checkout notices, shipping documentation, and carrier records.

By placing an international order, customers acknowledge and accept responsibility for any applicable import duties, taxes, and customs charges required by their destination country.

 

 

Unclaimed Parcels

 

Parcels held by customs or the carrier and not claimed within their holding period may be returned or destroyed. The same charges and conditions outlined above apply to unclaimed parcels.

Incorrect Address Responsibility

If an international shipment is delayed, lost, or returned due to an incorrect or incomplete address provided by the customer, all associated costs (including reshipping fees) are the customer’s responsibility.

No refunds will be issued for orders returned or destroyed due to incorrect address information.

Non-Refundable Shipping

All international shipping fees are non-refundable, regardless of the outcome of the delivery, customs clearance, or refusal.

Force Majeure & Local Regulations

 

Local import restrictions, customs policies, or shipping delays outside our control do not constitute grounds for cancellation or refund.

We comply with all international shipping laws but cannot override country-specific customs decisions.